State Farm® Insurance Agent Ken Richards

"Shelby is nice and was very helpful to me"

"I’ve had a great experience working with Ken and his team. Ken stands out for his clear, consistent communication—he always takes the time to explain options and make sure everything is understood, which makes the whole process feel straightforward and stress-free. I also want to recognize the agency for being equally helpful and responsive. It’s clear that the entire agency prioritizes customer service. Overall, the agency is incredibly friendly, approachable, and easy to work with. They make themselves accessible when you need them, and it genuinely feels like they have my best interests in mind. I highly recommend them to anyone looking for reliable and personable insurance support."

"Kevin Richards came out in 2012 to take pictures of my house before he started policy.. we've had problems with them standing up to their word. Overcharging us because of his agent's mistakes. They've been overcharging me for 14 years because they made the mistake of listing us with not having a metal roof but a shingle roof. Contacting them over 2 years ago and after asking for 2 years they finally sent me a form to fill out to prove I had a metal roof. Now I've been informed they've changed my policy to a metal roof. But the agent also informed us that they would only backdate the policy for 30 days when this has been going on for 14 years. When my wife bought a new car at the agent screwed up and it cost us an extra $75. When trying to address this problem Ken Richards agency is not willing to help us with the problems that they caused. Every time I call there I just expect to get the wrong answer. After 12 years and by 10 to 15 mistakes costing me and my wife thousands of dollars they will never stand up to their mistakes that were the problems they cause on your policies. This is the most unprofessional company I've ever worked with . I don't know how they seemed to get good reviews because they never ever stand up and pay you back for the problems they caused. Agents Jeremy and Christina have both admitted to mistakes and also they won't help us with their overcharging. Again not sure how they get the reviews that they get with the way they treat their customers. If this is your age and I strongly suggest you go elsewhere. They provide no customer service!!"

"Jeremy’s customer service is outstanding. He is cognizant of questions I may ask before I even know what I need to ask. He is gracious and engaged with my needs as a customer. Highly recommend!!!"

"Jeremy Davis with Ken Richards State Farm is always on top of his game! 😎"

"Jeremy’s service is always top tier! Thank you"

"Great people to work with all around!"

"Home owners, and renters insurance policies beware!!!!!! "You do realize that the company is just trying to save money with this denial" "The AI technology is just as good as a technician" Jeremy advised me that filing a catastrophic hail damage claim from June 2025 on my rental policies, would not effect my home owners policy. Never called or answered the phone for an annual review of policies. Never followed up to reschedule. I had have my policies sent to another state farm agency to be reviewed for them to tell me that Jeremy of Ken Richards State Farm straight up lied to me about disaster claims affecting home owners. I called back 3/27/26 and Jeremy had no idea that disaster claims on rentals would affecty home owners policy. "I did not know that would effect you so much." Clearly Jeremy hadn't done his due diligence to review my records and go to underwriting about my home owners policy. I had to switch to another agent in State farm. That agent told me I'm uninsurable on my home and I basically can't make any claim on any of my properties until 2028. Jeremy straight up lied to me about what to do on filing a claim because he didn't look into my policy information. And when I confronted him today about it, he had no idea that the disaster claims would affecty home owners policy. I even asked him on the phone today if he knew that the disaster claims would affecty home owners policy and he said he didn't know that would happen. Jeremy didn't make any records of our conversations per the current state farm agent that I'm working with. Jeremy didn't do his job to advise me properly if I should file hail damage claims. He didn't advocate for me during the process of hail damage repairs. Jeremy didn't follow up with an annual review of my policies. He didn't know what what was in my policies. Jeremy is just sitting on his paycheck of commissions and doesn't do his due diligence for you the customer. Here is the example of Everything that is wrong withan insurance company and and insurance agent that is checked out."

"Ken is a Great agent! Took his time going through all of or policies"

"Jeremy is the absolute best and really went above and beyond to make sure I got the best rates."

"We have been State Farm customers since 1974. Our longevity with the Company says it all. For the last 15 years, after moving to Grand Junction from Houston, we have been clients of Ken Richards’ State Farm. All of the agents in the office are top notch and customer service isa top priority."

"Shelby Shafer was amazing!! She helped me with my questions and gave me positive feedback and advice! She offered me a contact number to reach out to her for any further assistance I may need!"

"We always receive the very best service. They always remember our name and are very helpful."

"Shelby is kind, caring, understanding, and explained everything I had asked in detail. She was able to answer most of my questions before I asked them. I use them for my company insurance, my auto insurance, and my life insurance! If your insurance rates are high or you are just now looking for insurance go see Shelby at State Farm!"

"Shelby Shafer was so helpful with my verification of Insurance request. She had to send the document twice because of a computer glitch and she responded quickly and my issue was solved! Thank you Shelby for the help!"

"I have been a Richards State Farm client since 2010. I have multiple policies-homes, vehicles, boat, life, personal articles, etc. I trust this office 100% from Ken Richards, to Jeremy Davis, and Shelby Shafer (and truly anyone else that is there, as I know the standard of excellence required to work at RSF). I am also in the real estate industry and always include Richards State Farm on my referral list for clients, as I have zero doubt my clients will be treated the same way I have been as a long time client. Thank you for always providing top notch service and looking out for the best interest of my family!"

"Jeremy is great to work with, he took care of all the details and is willing to explain everything and made the insurance coverage process straightforward and painless."

"He was so kind and relatable."

"Jeremey is the best!! He is always looking out for me and what my best options are!! He walks you through everything so you always know what you’re getting!! He makes something so stressful like life insurance so easy and leaves you with no worry that you’ll be taken care of!"

"We had a accident on our way home from Mexico in Utah. Ken not only was on the phone with us right away , but offered to drive out and help us get our stuff back to grand Junction. His team went above and beyond what I expected. Customer service at its best"

"I had the unfortunate experience of my debit card being compromised and had to cancel the card. It’s a nightmare trying to remember what payments the card was attached to! SF notified me via text when my payment was declined. I immediately contacted the office and spoke with Jeremy Davis to resolve the payment issue. Jeremy was very professional, polite, and empathetic to my situation. Instead of sending me to their website to deal with the problem, he took the time to speak with me and he personally made the changes needed on my autopay account with them. I appreciated him helping me with this problem. I have always received prompt service from my SF office and highly recommend this office and Agent Jeremy Davis to anyone looking for an exceptional and caring agent. Jeremy will make sure you are well taken care of!"

"Jeremy davis is one of the best agents he helped me to save and fight an unfair hoa. Really he's there for everything and a hugger🩷"

"Ask for Bryan! Guy knows his stuff and saved me a lot of money!"

"Jeremy David has been amazing in helping me with insurance questions."

"Having Jeremy as my insurance agent over the last 10 years has been fantastic. He has already been very responsive whenever I needed something and talking to him has been like talking to a friend rather than an insurance agent. Could not recommend him more."