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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shawn O'Toole

Shawn O'Toole

March 11, 2026

5  out of  5
rating by Shawn O'Toole
"Shelby Shafer was amazing!! She helped me with my questions and gave me positive feedback and advice! She offered me a contact number to reach out to her for any further assistance I may need!"
We responded:
"Thank you Shawn for the glowing review of Shelby and our office. We are here to make sure your insurance goes right. Let us know anytime we can help."
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Darrah Barnes

March 3, 2026

5  out of  5
rating by Darrah Barnes
"We always receive the very best service. They always remember our name and are very helpful."
We responded:
"Thank you for the amazing review, Darrah! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Ali Rowe

March 2, 2026

5  out of  5
rating by Ali Rowe
"Shelby is kind, caring, understanding, and explained everything I had asked in detail. She was able to answer most of my questions before I asked them. I use them for my company insurance, my auto insurance, and my life insurance! If your insurance rates are high or you are just now looking for insurance go see Shelby at State Farm!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a most positive experience with Shelby. Should you have any further questions or require assistance, please do not hesitate to contact us here at Ken Richards State Farm."
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Brenda Cordova

February 26, 2026

5  out of  5
rating by Brenda Cordova
"Shelby Shafer was so helpful with my verification of Insurance request. She had to send the document twice because of a computer glitch and she responded quickly and my issue was solved! Thank you Shelby for the help!"
We responded:
"Hello Brenda, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you."
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JaCee Apple

February 19, 2026

5  out of  5
rating by JaCee Apple
"I have been a Richards State Farm client since 2010. I have multiple policies-homes, vehicles, boat, life, personal articles, etc. I trust this office 100% from Ken Richards, to Jeremy Davis, and Shelby Shafer (and truly anyone else that is there, as I know the standard of excellence required to work at RSF). I am also in the real estate industry and always include Richards State Farm on my referral list for clients, as I have zero doubt my clients will be treated the same way I have been as a long time client. Thank you for always providing top notch service and looking out for the best interest of my family!"
We responded:
"Thank you JaCee for your glowing review and your loyalty for the past almost 17 years. We strive to be your insurance coach make sure when the unexpected happens we have you and your family covered."
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Matthew Younger

February 19, 2026

5  out of  5
rating by Matthew Younger
"Jeremy is great to work with, he took care of all the details and is willing to explain everything and made the insurance coverage process straightforward and painless."
We responded:
"We sincerely appreciate your 5 Star review Matthew. Jeremy is a valued member of the team and I am pleased he took great care of you and your insurance needs."
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Stewart Cruickshank

February 11, 2026

5  out of  5
rating by Stewart Cruickshank
"We had a accident on our way home from Mexico in Utah. Ken not only was on the phone with us right away , but offered to drive out and help us get our stuff back to grand Junction. His team went above and beyond what I expected. Customer service at its best"
We responded:
"Thank you Stewart. So thankful you and the family were not seriously injured in this accident."
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Pam Paxton

February 6, 2026

5  out of  5
rating by Pam Paxton
"I had the unfortunate experience of my debit card being compromised and had to cancel the card. It’s a nightmare trying to remember what payments the card was attached to! SF notified me via text when my payment was declined. I immediately contacted the office and spoke with Jeremy Davis to resolve the payment issue. Jeremy was very professional, polite, and empathetic to my situation. Instead of sending me to their website to deal with the problem, he took the time to speak with me and he personally made the changes needed on my autopay account with them. I appreciated him helping me with this problem. I have always received prompt service from my SF office and highly recommend this office and Agent Jeremy Davis to anyone looking for an exceptional and caring agent. Jeremy will make sure you are well taken care of!"
We responded:
"Thank you Pam. Having a debit card compromised is extremely frustrating. I am pleased we were able to get you fixed up right away."
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Kyra Wilson

February 3, 2026

5  out of  5
rating by Kyra Wilson
"Jeremy davis is one of the best agents he helped me to save and fight an unfair hoa. Really he's there for everything and a hugger🩷"
We responded:
"Kyra, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ken Richards’s Team! We appreciate you and your business."
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Tucker Osborne

January 16, 2026

5  out of  5
rating by Tucker Osborne
"Ask for Bryan! Guy knows his stuff and saved me a lot of money!"
We responded:
"Thank you Tucker. I am happy to know you had an awesome experience with Bryan and our office."
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Kelly Bremner

January 14, 2026

5  out of  5
rating by Kelly Bremner
"Jeremy David has been amazing in helping me with insurance questions."
We responded:
"Thank you, Kelly, for your wonderful feedback! I'm delighted to hear that Jeremy has been such a supportive contact for you over the years. "
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Brian Baumgardner

January 2, 2026

5  out of  5
rating by Brian Baumgardner
"Having Jeremy as my insurance agent over the last 10 years has been fantastic. He has already been very responsive whenever I needed something and talking to him has been like talking to a friend rather than an insurance agent. Could not recommend him more."
We responded:
"Thank you Brian for trusting Jeremy and my office for your insurance coverage. Being treated like a friend or family member is what we strive for. Thank you again."
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Craig Slist

December 17, 2025

5  out of  5
rating by Craig Slist
"Great insurance company. Thank you!"
We responded:
"Craig, thank you for the five-star rating! We greatly appreciate your business."
Profile photo of Ashli Baldwin

Ashli Baldwin

December 2, 2025

5  out of  5
rating by Ashli Baldwin
"We have been with Ken Richard’s State Farm for over 10 yrs and it is always so easy to deal with anything insurance related. Jeremy is my contact person and each time I speak with him, it’s like talking to a long time friend. He explains things so well and makes making any changes to our services very simple. I was recently in a wreck and Jeremy’s number one concern was to make sure that I was ok and then we handled the claims process. I would recommend Ken Richard’s to anyone on the western slope because I am confident they would be treated like family like I have been for so many years!"
We responded:
"Thank you, Ashli, for your wonderful feedback! I'm delighted to hear that Jeremy has been such a supportive contact for you over the years. It's great to know that you feel like family with us, and I'm glad Jeremy was there for you during your recent accident. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Lori A

November 22, 2025

5  out of  5
rating by Lori A
"Loyal customer for many years. Fantastic people to work with."
We responded:
"Thank you, Lori! I'm happy to know you've been with us for so many years and find our team fantastic to work with. We truly appreciate your loyalty. If there's anything else we can do for you, just let us know!"
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Tammy Patton

November 20, 2025

5  out of  5
rating by Tammy Patton
"I have been with Ken Richard’s State Farm for well over 10 years I always get a birthday card, Thanksgiving card every year. I have had 2 claims and have been treated like family. They get me back in my car fast and professionally. Thank you Ken Richards"
We responded:
"Thank you, Tammy, for your wonderful feedback! I'm happy to know that you've felt like family with us for over a decade. It's great to hear that your claims were handled swiftly and professionally. We appreciate your loyalty and look forward to serving you for many more years. If you ever need anything, just let us know!"
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Sherry Raff

November 17, 2025

5  out of  5
rating by Sherry Raff
"Jeremy Davis handled our needs very professionally and yet made us comfortable talking to him. Great service and very knowledgeable of Colorado laws!"
We responded:
"Thank you for your review, Sherry! I'm happy to hear that Jeremy provided you with professional and comfortable service. It's great to know that his knowledge of Colorado laws made a positive impact on your experience. If you have any more questions or need further assistance, feel free to reach out!"
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Houston S.

November 12, 2025

5  out of  5
rating by Houston S.
"Jeremy was quick and very helpful through the process of getting our insurances swapped over."
We responded:
"Thank you, Houston! I'm happy to hear that Jeremy was able to assist you efficiently with your insurance needs. Our team is dedicated to providing helpful and prompt service. If you have any more questions or need further assistance, feel free to reach out!"
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Kennedy Nield

November 10, 2025

5  out of  5
rating by Kennedy Nield
"I have been using State Farm for quite some time and they have always been so amazing. Easy to get ahold of, great to talk to and super easy to work with, Jeremy is nothing but amazing. I will always recommend Jeremy at State Farm! 😊"
We responded:
"Thank you, Kennedy! I'm really happy to hear about your positive experience with our office and Jeremy. It's wonderful to know that you find us easy to reach and enjoyable to work with. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Lindsey Schultz

November 5, 2025

5  out of  5
rating by Lindsey Schultz
"Bryan was very helpful!"
We responded:
"Thank you, Lindsey! I'm happy to hear that Bryan was able to assist you effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Cara Tran

October 31, 2025

5  out of  5
rating by Cara Tran
"Great service. I'm so glad I switched."
We responded:
"Thank you, Cara! I'm happy to hear you're satisfied with our service and that the switch has been a positive experience for you. If you have any questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
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Angellee Koerner

October 21, 2025

5  out of  5
rating by Angellee Koerner
"Simple, quick, and great customer service!"
We responded:
"Thank you, Angellee! I'm happy you found our service simple and quick. We always aim to provide great customer service. If you need anything else, feel free to reach out!"
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EscapeYourFate7

October 20, 2025

5  out of  5
rating by EscapeYourFate7
"Love these guys! I walked in needing a particular document and they promptly knew exactly which one and were very fast and thorough ensuring I got what I needed to handle my hangup. Been insured with these guys since I got my license 15 years ago. They are amazing!"
We responded:
"Thank you for your kind words! I'm so happy to hear that our team was able to assist you quickly and thoroughly. It's fantastic to have been part of your journey for the past 15 years. We’re always here to help with anything you need!"
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Trevor Wickersham

October 20, 2025

5  out of  5
rating by Trevor Wickersham
"Ken Richards did an outstanding job handling my insurance claim for a roof replacement. The process was smooth from start to finish — clear communication, quick responses, and they made sure everything was covered and completed correctly. I really appreciate the professionalism and support. Highly recommend"
We responded:
"Thank you, Trevor! I'm happy to hear that we provided such excellent service during your roof replacement claim. It's great to know the process was smooth and that you felt supported throughout. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Maureen Kuretich

October 17, 2025

5  out of  5
rating by Maureen Kuretich
"Jeremy has always been a great help with our coverage needs. He is always pleasant and professional. Hope to be one of his clients for years to come. Thank you"
We responded:
"Thank you, Maureen! I'm delighted to hear that Jeremy has been such a valuable resource for your coverage needs. We appreciate your kind words and look forward to continuing to serve you for many years. If there's anything else we can do for you, just let us know!"